Policies and Conditions of Sale

Kagan's Furniture has been working with customers from all parts of the United States, Asia, the Middle East and beyond. Our customers from our home state of North Carolina receive the same great values and services as do our customers from New York, Florida, California and everywhere in between.

1. A 50% deposit is required at the time of sale.  The balance is due when you are notified your furniture is in our warehouse.  The balance must be paid with a certified check, cashiers check, bank money order or cash.  There will be a $30.00 charge for any returned checks.
   
   
2. If we do not receive payment in full within 15 days after notification your furniture has been received in our warehouse, your deposit will be forfeited and your furniture will be put in our stock for resale.
   
   
3. On orders that are split shipped, we require full payment for those items being shipped and a 50% deposit must be left on the remaining order.
   
   
4. Request for cancellations will be accepted subject to our ability to cancel with the manufacturer.  NO cancellations accepted after fabric has been cut or shipment made by the manufacturer.  Providing the order can be cancelled, your deposit will be refunded less a $50.00 special handling charge.  Failure to accept any order that cannot be cancelled will result in a forfeiture of your deposit.
   
   
5. All furniture sold by this contract is sold with a manufacturers' warranty only.  In case of dissatisfaction, Kagan's will contact the manufacturer about the problem, and Kagan's will do as instructed by the manufacturer for resolving the problem.  In case of manufacturer's request to inspect or to return defective furniture, it is the customer's responsibility to return the furniture to Kagan's warehouse.  Manufacturers do not guarantee fabrics against wear or color fastness.  All disputes arising out of underlying agreement shall be arbitrated or litigated in the county of the showroom location.  All legal expenses that are a result of actions taken by any of the parties involved are to be paid by the customer.
   
   
6. If customer chooses to pick up his/her furniture at Kagan's warehouse, the customer will be required to pay North Carolina sales tax regardless of state of residence.  All furniture must be inspected prior to loading on customer's truck.  Kagan's shall no be responsible for freight charges and freight damages.
   
   
7. Kagan's Furniture, Inc. is not responsible for delays in delivery due to fault of the delivering carrier or manufacturing delays.  Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, riot, war, fire, delay or faults of common carriers, failure of curtailment in the Seller's usual sources of supply, government decrees or orders, or, without limiting the foregoing, any other delays beyond the Seller's reasonable control, and the Seller shall not be liable for any loss or damage arising therefrom.  The Seller shall have the additional right in the event of the happening or any of the above contingencies, at its option, to cancel this Contract or any part thereof, without any resulting liability.  Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.  Delivery dates and times of goods purchased and sold under this Contract are subject to change without notice, and Kagan's Furniture, Inc. DOES NOT guarantee a date of delivery of the goods sold hereunder, and delay in delivery shall not void this Contract.
   
   
8. Responsibility for transit damage resets upon the delivery carrier.  In the event of damage, the shipper will have the furniture repaired to 100% factory quality, or at the shipper's discretion, will replace only those items which cannot be properly repaired.  The customer contracts Kagan's only for the purpose of purchasing the furniture.  The carrier is contracted by the customer to deliver the furniture to the customer's home.  All delivery fees will be paid by the customer directly to the carrier.  All shipping matters before and after the delivery (as, but not only: fees, damages or scheduling) shall be discussed by the customer directly with the delivery service company.
   
   
9. PLEASE inspect each piece BEFORE the driver leaves.  WE RECOMMEND that anything received with obvious damage or manufacturing defect, be refused by you before the driver leaves.  Only refuse the damaged item(s), NOT the entire shipment.  If freight damage or manufacturing defect is discovered after carrier leaves, the customer is considered liable for repairs as well as the pick-up and re-delivery fee.  Kagan's Furniture, Inc. nor the delivery company will be liable after the delivery carrier leaves your home.
   
   
10. Kagan's Furniture, Inc. will not be responsible for furniture ordered or delivered which does not fit into your home or areas of anticipated use.
    
    
11. Any merchandise sold from our sales floor is sold as a Final Sale, As-Is, no refunds, no warranties, no returns unless noted otherwise by a sales manager.
    
    
12. This Order contains the Entire Agreement between the parties and cannot be changed or terminated orally.
    
    
13. Merchandise marked "Partial Assembly Required," "Assembly Required" or any note of the like is delivered in factory packed cartons for assembly by Purchaser.
    
    
14. ACCEPTANCE OF TERMS: CUSTOMER HAS SEVEN(7) DAYS AFTER WRITING THIS SALES ORDER TO CONTACT KAGAN'S FURNITURE, INC. IN WRITING AND BY REGISTERED MAIL, CONCERNING ANY QUESTIONS REGARDING THE ABOVE.  AFTER SEVEN (7) DAYS THE BUYER WILL BE BOUND BY ALL OF THE TERMS, CONDITIONS, AND SPECIFICATIONS OF THIS ORDER.